24/7 Security Monitoring Services

It depends on who is watching what. Alarm-signal monitoring, where an operator receives a burglary alarm and works your call list, is handled by a central station. IPS installs and services the intrusion panels and sensors, and our monitoring partners provide 24/7/365 monitoring and response under a separate agreement with you. What IPS adds is device-health monitoring through our NOC and hosted systems designed for 24/7/365 availability.

IPS installs remote probes on your servers and an application on your video server. They run cybersecurity controls, check every camera, card access panel, and server component every 60 seconds, and report over TLS to IPS's AWS server. Some cameras restart automatically; if not, a service ticket opens under your contract. Bring IT in early. The outbound connection needs a firewall rule, and that is easier to approve before install day.

Often, yes, if the existing infrastructure meets your needs. We start by reviewing what is installed: server and NVR condition, software versions, camera and panel firmware, and whether anyone keeps a current device list. Many sites still have someone log in each morning to check camera images by hand, which can take one to four hours a day. We build the inventory first, then decide what health monitoring can cover and what needs replacing.

No. IPS installs and services intrusion sensors and panels. Alarm signals go to a monitoring partner's central station, which provides 24/7/365 monitoring and response under its own agreement with you. IPS does not answer alarms or contact authorities. When you pick a central station, ask whether it is UL-listed, whether it has a backup site, how it handles false alarms, and whether your panel can report over two paths, such as IP and cellular.

Hosted services move your security servers and software into certified data center partners, and IPS handles infrastructure, updates, and administration. You get 24/7/365 system availability and fault detection, lower-cost storage for video, voice, and data, and spending shifted from capital to operating expense. The trade-off to weigh is bandwidth. Recorded video has to reach the data center, so upload capacity at each site and your retention policy drive the design.

Yes, and multi-site is where device-health monitoring pays off most, because nobody walks every building checking cameras. Before connecting sites, standardize what you can: device naming, firmware levels, and who at each location gets notified. In our experience a phased rollout works better than one cutover. Start with the sites where an outage would hurt most, confirm the alerts are useful, then add the rest.

The NOC flags it, logs how long the device was offline, and IPS troubleshoots remotely first. If the fix needs hands on the device, we schedule a technician during normal working hours, 8am to 5pm Monday through Friday. After-hours or shutdown-window work can be arranged at additional charge. Repairs found during an inspection are submitted for your approval before work starts, and support program clients get priority response.

Start with an obligation-free system assessment. Have three things ready: a list of sites and systems, your current monitoring and maintenance contracts, and the name of whoever manages the network. We map who watches what today and find the gaps, such as devices nobody checks or alarm call lists that are years out of date. Then we recommend where NOC monitoring, hosted services, or a monitoring partner fits.