What should a video surveillance installation include?
More than cameras on walls. A complete installation covers a needs assessment, a design that states what each camera must show, cabling and network work, VMS or NVR setup, acceptance testing, training, and documentation handover. When two proposals differ a lot in price, check which of those steps one of them left out. Testing and documentation are the usual casualties.
How does IP Systems design a surveillance system?
We follow three steps: risk and needs assessment, system design, then installation. In design, we set a purpose for each camera: identify a person at a door, read a plate at a gate, or show general activity in a lot. Placement, lens, and resolution follow from that. We also check the PoE budget and uplinks on each switch, and set retention to match your policy rather than the recorder's default.
What questions should we ask any installation company?
Ask who does the work: their own technicians or subcontractors. Ask what the acceptance test covers and whether you sign off before closeout. Ask what documentation you get: camera schedule, IP addresses, as-builts, and admin credentials in your name. Ask how firmware gets patched after go-live, and what the warranty covers. At IPS, installation workmanship carries a one-year warranty; the equipment carries the manufacturer's.
What happens after the installer leaves?
That depends on the company, and it's worth asking before you sign. Most IPS clients keep us on after commissioning for help desk, software version updates, device health monitoring, preventive inspections, and onsite support. Our Support Programs include two preventative maintenance visits per contract year and a documented history of every resolved issue, which matters when your own staff changes.
Does IP Systems provide remote monitoring?
We provide device health monitoring. Our Network Operations Center uses probes and an application on your video server to check that cameras and recorders are working, sending outbound data over TLS to IPS's secure AWS server. When something fails, we're notified and troubleshoot it under your maintenance contract. We do not watch live video or dispatch response. That is a separate service from a monitoring provider.
How much does video surveillance installation cost?
Pricing follows a scope review or site assessment and is based on the number of devices and the services required. If more devices are installed than quoted, the price changes to match. Variable work is billed time-and-material at then-prevailing rates. A warning from experience: comparing installers on price per camera hides the real difference, which is usually design, testing, and support.
Can IP Systems upgrade an existing surveillance system?
Yes. If your existing infrastructure meets your needs, we reuse it. We test cabling, check firmware support on cameras and recorders, and look at switch capacity. Recorders typically last four to six years, switches five to seven, and cameras seven to ten, which usually sets the order. A phased upgrade often makes sense when budgets are annual, as long as each phase is designed to fit the final system.
What types of organizations work with IP Systems?
Mostly medium and large enterprise organizations and government agencies that want their systems fully maintained. Industries we serve include education, healthcare, federal and municipal government, manufacturing, casinos, banking and finance, commercial real estate, hospitality, and retail. Clients include Cleveland Public Library, Kettering Health, Bay Village Schools, and the Ohio Department of Veterans Services.