Security Services for Banks and Financial Institutions

Most branches combine video at entrances, teller lines, and ATMs, card access for vaults, cash rooms, and back offices, and intrusion and hold-up alarms reported to a central station. The Bank Protection Act rules, such as the FDIC's 12 CFR Part 326, require a written security program and a designated security officer. We design the equipment around that program. A common gap we see: cameras that cover the lobby but can't show a face at the door.

Our assessments are obligation-free. They are most useful before a branch remodel, after an incident, when you are consolidating branches that each run a different system, or when your security officer can't get clean reports out of what's installed. We walk the branch, review existing panels, recorders, and door hardware, and give you a plan that separates what can stay from what should be replaced.

Yes. The platforms we install scale from a single door to large multi-site systems. The harder part is ownership: who adds and removes cardholders at each branch, and a quarterly access review that deactivates unused badges and codes. For vaults and cash rooms, ask whether the system can enforce two-person rules and time schedules. Rolling out branch by branch usually beats a single cutover, because each branch becomes the test for the next.

We start by defining what each camera has to do: identify a face at the entrance, capture a transaction at the teller line, or show general activity in the lobby. That drives camera type, mounting height, and lighting. Then set retention by your policy and your counsel's advice, not the recorder default. Branch recorders also need a patch plan your IT team agrees to; Equifax's 2017 breach came through a web flaw left unpatched for two months.

No. IPS installs and services intrusion and hold-up alarm equipment. Monitoring and response come from a monitoring partner you contract with separately. Test every alarm point yearly, including the signal to the central station. When choosing a provider, ask whether it is UL-listed, how hold-up signals are prioritized, whether your panel needs a dual-path communicator, and how they handle false alarms so your branches don't collect fines.

Our NOC watches the health of your security devices, not your video or alarms. Probes on your servers and an IPS application on your video server check devices and cybersecurity controls, then send data outbound over TLS to IPS's secure AWS server. When a camera or recorder starts to fail, we troubleshoot and fix it under your maintenance contract. For a branch network, that often means catching a dead camera before an incident, not after.

Yes, but involve your information security team first. Hosted services move servers and software off-premises, spread cost over the system's life, and keep software current, with redundancy through certified data center partners. For banks, the questions are vendor risk review, where video is stored, and whether each branch has the upstream bandwidth to support hosted video. Some institutions host management and keep recording local.

Support programs include two preventative maintenance visits per contract year, with database metrics and performance analysis, priority response for remote and onsite support, a documented history of every visit and resolved issue, and pre-recorded training. Service calls cover things like dropping camera feeds or intermittent readers. Work is scheduled during normal business hours, and work before or after branch hours can be arranged for an added charge.